We have found that when a user accesses the Help tab within PIMSY, the system shuts down if the computer is running Windows7.
Open the Windows icon on bottom left of the computer screen. In the "Search Programs and Files" window, type cmd and press Enter.
Right-click on cmd listed at the top and select "Run as administrator."
When a black window opens, at the end of the text, type, lodctr /R and press Enter.
Open PIMSY as normal and you will have access to the Help tab with no shut-down issues.
If you cannot find what you need in this article, please contact Support (email) or call 877.334.8512 ext. 3.