Installing PIMSY (article)

PIMSY is a Microsoft Windows application, which means it runs on a Windows PC or on an instance of Windows on a Mac computer. The installation process is very simple and should only take a few minutes.

Before you install PIMSY, it is a good idea to CHECK THE COMPUTER/LAPTOP/TABLET REQUIREMENTS for running the application.

There is an element of Windows that PIMSY requires on your computer which is “.net 4.0 framework.” The framework is native to Windows and is installed in all recent versions. Most likely, you will not need to download and install the framework, because it comes with all current versions of the operating system.

However, if you are not sure if you have .net 4.0 or think you may have an incorrect version (older computers), simply use the link on the Install web page: “The following prerequisites are required: Microsoft .NET Framework 4 (x86 and x64).” See below for accessing your company’s Install web page.

Alternatively, go to the PIMSY Help Desk ( to download and install .net before you install PIMSY. To find the download, go to the Getting Started section in the PIMSY Zendesk Training area. You can download and install the required version of .net 4 framework. (link to file:

Once you are sure you have the correct version of .net, you can proceed to install PIMSY. The application will NOT run without the current version of the .net 4.0 framework.

In your web browser, navigate to the web site provided by your system administrator. This link should end with update.htm. (EXAMPLE:


Notice there are several links on this page:

  1. Download the .NET Framework 4 (x86 and x64)
    This link goes to a Microsoft download/install page.

    Click on Download. Click on Run in the Internet Explorer browser or download the .exe file in another browser (click the file to start the installation process) and follow any subsequent directions. The system will let you know if you already have the correct version of .NET on your computer.

  2. FAQs – an article on installing PIMSY, Update Release Notes and PIMSY Requirements.

  3. Support – contact the PIMSY Support team.

On the install web page, click on the Install button. The following window will appear: :


Click OK. In the next window, if you are using the Microsoft Internet Explorer browser, at the bottom of the browser window, click RUN.


If you are using another browser, such as Chrome or Firefox, download the .exe file and click on the file once it is in your Downloads folder.

The next window is the installation progress bar. Press Start to initiate the install. 


We do NOT recommend that our clients use the Directory button This feature is available for IT system administrators if needed.


To continue with the install, click Start. The next window will ask for YOUR company acronym. If you don't know your acronym, please consult your system administrator or business manager. Once you have replaced "ABCD" with your own acronym, click OK.


Click Start again. Click OK.


PIMSY will then proceed to install the application on your workstation. Remember, no PHI is stored locally when you install PIMSY.

If PIMSY has never been installed before, you will be prompted to enter the Key that has been assigned to your agency. This will be provided to you by your company administrator. 

 Once installed and the Key is in place, you will be prompted to log into PIMSY.


Enter your Login ID and Password. Click Login.

PIMSY will then take you to the home page where you can navigate the rest of the system.

There is a PDF document with the instructions for installing PIMSY attached to this article if you need to print them.

If you cannot find what you need in this article, please contact Support (email) or call 877.334.8512 ext. 3.


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