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I can't see the a particular billing code when I go to do a note.

  1. The criteria for choosing Billing Codes / authorizations on notes is very specific.

    Please check the following areas if you are having difficulty:

  2. Make sure the billing code is assigned to the client.
  3. Make sure the billing code assigned to the client has remaining units greater than 0.
  4. Make sure the billing code assigned to the client is active for a date range that surrounds the date of service on the note.

    If your company activates setting -59 (Prohibit users from choosing billing codes on new notes that have not been assigned to them on the User Rates tab.) you will need to:

  5. Make sure the user performing the note has been assigned the required billing code under the Rates tab in User Management.
  6. Make sure the billing code is active for a date range that surrounds the date of service on the note.  End Dates here can be blank. 

    If you are doing a group note:

  7. Make sure the billing code has active pricing information in the global billing code management area under the financial menu. 
  8. Make sure the pricing information is active for a date range that surrounds the date of service on the note.

If you cannot find what you need in this article, please contact Support (email) or call 877.334.8512 ext. 3.

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